Free Help Desk System – HESK
HESK, free help desk system that allowing you easily set up a Web-based ticket support system (help desk) for your Web site. This free help desk system work similar like OSTicket ticketing support system, which anyone can submit tickets from a web-based interface & follow their status easily.
The help desk system interface for both customers and staff is very easy to use, with a few simple text links, adorned by large graphics above them. The free help desk software almost offers everything that is needed within a Help Desk without any complication. The administration area offers two log ins with different levels of security clearance, staff and administrative. Using the administrative account you can devise the main settings for the entire program.
Meanwhile, the admins able to sort any requests by priority & answer them without leaving any non-replied requests. Beside that, HESK admin-side has support for canned responses for faster replies, tickets can be auto-closed after x days & more. Plus more, your staff will benefit from an easy-to-use Web interface to help you better manage customer support requests.
Benefits of Help Desk Software – HESK:
- Unlimited administrators and staff
- Unlimited categories
- Canned responses
- File attachments
- Fully featured knowledgebase (articles, categories, search…)
- Custom fields in the “Submit a ticket” form
- Anti-SPAM checks when submitting a ticket
- Powerful ticket search functions
- E-mail notifications of new tickets and replies
- User ratings for staff replies and knowledgebase articles
- Autoclose ticket functionality after X days
- Easy-to-use Web interface
- Easy translation for any language
This help desk software comes with self installation script that uses MySQL database, and run on any web servers. The only requirements need for running this script on your server are a MySQL database with php 4.3.2 or higher.
HESK free help desk system has a free & paid version where the only limitation of the free version is a backlink.
Overall, HESK Help Desk Software is a wonderful program. The fact that it is free simply makes it that much better. It installs nicely, runs smoothly and is very easy to set up and operate once it is installed.