OSTicket, a widely used free support ticket system that allow you setup own support ticketing system for your website business in low cost. OSTicket support ticketing system is an ideal ticketing system designed to help you streamline support requests and improve customer support efficiency by providing staff with tools they need to deliver fast, effective and measurable support.
The best part of OSTicket, it’s completely free. Furthermore, OSTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, web-based and easy to setup and use. All you need is a web server that supports PHP 4.3 above and Mysql 4 above. If you have CPanel web hosting panel with fantastico features. you can install OSTicket system within few step under CPanel fantastico option.
OSTicket – free support ticketing system comes with a lot of advanced support ticketing features such as inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Managing, organizing and archiving all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.
OSTicket Support Ticketing System Features:
- Web and Email Suppport – Tickets can be created via email, online forms or phone (created by staff). Flexible configuration and mapping.
- Auto Response – Automatic reply that is sent out when a new ticket is opened or a message is received. Customizable mail templates.
- Canned Replies – Predefined responses for frequently asked questions.
- Internal Notes – Add internal notes to tickets for staff
- Help Topics – Configurable help topics for web tickets. Route inquiries without exposing internal departments or priorities.
- Alerts and Notices – Staff and clients are kept up to date with email alerts. Configurable and flexible settings.
- Role-based Access – Control staff’s access level based on groups and departments.
- Assign & Transfer Tickets – Assign tickets to a staff and/or department.
- No signup Required – No user account or registration required for users (ticket ID/email used for login).
- Support History – All support requests and responses are archived.
So, setting up your own support ticketing system with OSTicket often be an extremely beneficial tool whereby web business owner can use it to find, analyze, and eliminate common problems in an organization’s computing environment. Meanwhile, it can streamline support requests and better serve the clients on most web business.
More detail: Visit OSTicket