Help Desk Ticketing system also known as issue tracking system, trouble ticket system, support Ticket or incident ticket system in the form of computer software or web based package that manages and maintains lists of issues, as needed by an organization. Help Desk Ticketing system is normally used in an organization’s to create, update, and resolve reported customer issues even to support non-technical departments.
In FOSS (free and open source software) world, you can find a lot of open source Help Desk Ticket system can help small medium business owner to easily manage, organize, and streamline your customer service and drastically improve your customer’s experience. So, below is some of the best help desk ticketing system freeware that i have gathered.
These 9 ticket systems are professional ticket systems, and can be used in a big company. A couple of these ticket systems are even used by big company’s. I have just taken 9 good ticket systems that will do there job, but there are more great and professional tickets systems ticket available on the web.
Free Help Desk Ticketing System List:
OsTicket – Open Source Customer Ticket System
OSTicket is the most widely used web based free help desk ticket system on the planet to streamline customer support requests and improve customer support efficiency by providing staff with tools they need to deliver fast, effective and measurable support. The best part of OSTicket providing comprehensive customer service desk ticketing features that exceeding most of the high-priced commercial helpdesk solutions. Plus more, you can even integrating OSTicket help desk ticketing platform into your company web site.
On OSTicket, all customer service ticket submission can be down either submit via email or from a web portal with auto-generated emails informing them of the status of their support request. Then all assigned customer services agent will receive auto-generated email alerts when a ticket has been assigned to them and each ticket can be assigned to a staff member or transferred to a different staff member.
OTRS – Open Source Ticket Request System
OTRS also well known as trouble ticket system with many features to manage customer telephone calls and e-mails. This help desk ticketing system solutions makes the communication with your clients more transparent and easier, which support your organization from customer support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries.
Every ticket generated by OTRS has persistence or “history” showing what happened to the ticket within its life cycle. OTRS has the ability to merge multiple requests about the same incident, thus making it possible to work on an incident rather than on singular requests.
Meanwhile, multiple agents can work simultaneously on the tickets in OTRS, reading the incoming messages, bringing them in order, and answering them.
eTicket – PHP based Help Desk Ticketing System
eTicket is a simple help desk ticketing solutions can receive tickets via email or a web form. If you know any PHP programming, eTicket can be easily skinned to the look and feel of your website to offer help desk ticketing solutions.
Request Tracker is an enterprise grade help desk ticketing system that written in object-oriented Perl. It normally used for bug tracking, help desk ticketing, customer service, workflow processes, change management, network operations, youth counselling and even more. Meanwhile, Request Tracker manages key tasks such as the identification, prioritization, assignment, resolution and notification required by enterprise-critical applications including project management, help desk, NOC ticketing, CRM and software development.
Liberum Help Desk
Liberum Help Desk is a simple ASP based help desk ticketing solution for small to medium sized businesses and organizations to manage and tracking their company technical support problems. All you need is running Liberum Help Desk under any Windows Server with IIS. Some of key features on Liberum help desk ticketing system are E-mail notifications, Windows authentication integration, ticket progress with multiple agents views, various ticketing reports and customizable to fit your needs.
Support Incident Tracker – SiT!
Support Incident Tracker also commonly known as a ‘Help Desk’ or ‘Support Ticket System that written on PHP with MySQL database supported. It can manage contacts, sites, technical support contracts, record every communication in incident log and support incidents in one place. Meanwhile, all support ticket will be sent via email and pass over to support agent based on Service Level Agreements.
Share with us if you know other help desk ticketing system freeware should included on above list.